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COMMON QUESTIONS
With the hopes of answering future client questions both quickly and effectively, we've included a list of answers to the most common queries.
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WHY USE CONSIDER IT SOLD?
PRODUCT QUESTIONS
BRINGING ITEMS INTO CONSIDER IT SOLD
FEES
PREPARING YOUR PRODUCT FOR SALE
SELLING YOUR PRODUCT ON eBay
AFTER YOUR AUCTION IS COMPLETED
PAYMENT
The Answers . . .
WHY USE CONSIDER IT SOLD?
- I can place an ad in the local trade/news paper for $15-$50. What makes Consider It Sold better?
- No out of pocket expense (with the exception of you choosing to put a reserve / starting bid on your auction or for vehicles). Selling your items through a paper costs money and offers a limited viewership. By going through Consider It Sold, you're ensured your products are exposed to the entire eBay community! That's over 110 million daily users. No paper has that ability.
- If your items don't sell, there's no out of pocket expense (with the exception of you choosing to put a reserve / starting bid on your auction or for vehicles).
- I could list my item on eBay myself. What makes using Consider It Sold better?
- Consider It Sold takes the Hassle out of the sale and generally can command a much higher final selling price through our Listing Expertise and Seller Reputation. The following are just a few advantages of using Consider It Sold:
- We eliminate the complexity
Selling on eBay is a complex process with multiple steps. If you've never sold before, it is likely because you've seen the complexity. If you only sell infrequently, it can be daunting. We've streamlined our processes and do this every day.
- We make it convenient
Even if you are up to the complexity, you must have sufficient, and not insignificant, time to invest in the process. What is your time really worth?
- We help maximize your selling price
A number of factors contribute to the final selling price of an item on eBay, the most important of which is the credibility of the seller, as conveyed by a high seller feedback rating. Get the benefit of our high feedback rating and excellent reputation on eBay to get a better price than you might get on your own.
- We make it easy for you.
Simply bring your items to our walk-in storefront and let us take care of the rest:
- high-quality digital photographs
- appealing, detailed auction item listings
- listing of the item on eBay including payment of insertion fees
- customer service communication with bidders (we monitor your item and answer ALL Questions)
- invoicing and payment processing including the acceptance Visa, MC, AMEX, & Discover credit cards
- professional packing and shipping including freight service and transportation of vehicles
- Does Consider It Sold help with charity and fund-raising events?
- Consider It Sold provides a great way to raise money for your school or non-profit organization! Auction donations are a way to raise money that can complement your current fundraising activities. Even better, there's no administrative work for your organization.
Like our regular auction services, we do all the hard work! Simply have your organizations supporters stop in and drop off their auction donations at our store or at your location and we can arrange pick-up, we sell the donated items on eBay, and send a check for the net proceeds of the sale to your school or organization. In addition to selling your items on eBay, we will work with you to promote your auction.
Contact Consider It Sold at (719) 550-1191 if you would like more information about how to get your organization started with a Consider It Sold charity/fundraiser account.
- How long, from beginning-to-end, does the Consider It Sold process take?
- Typically it takes around 30 days from the time we receive your item until the time you receive your check. It takes between 1 and 5 business days to list your item and the item runs at auction for 7 days. Payment receipt is buyer dependent and ranges from immediate to 2 weeks and shipping can range from 1 to 5 days. The time can very and be longer or shorter depending upon factors surrounding your auction; Some influencing time factors are…
- If the winning bidder pays by mail or takes several days to pay by credit card
- If the winning bidder pays immediately by credit card
- If winning bidder picks up the item locally
- If the winning bidder lives far away or very close
- If the item requires freight shipment or special packaging
- If the winning bidder never pays (item has to be re-sold at auction)
- Are there any hidden fees?
- No. As a matter of a fact, we offer sample "Auction Sale Price / Client Pay Rate" samples on our Fees page to ensure no misunderstandings occur.
- What is a "Shooting Star
 " eBay rating?
- A "Shooting Star" () eBay rating means that an eBay member, such as Consider It Sold, has received over 10,000 positive comments (feedback remarks). For more on the rating system, visit eBay's help file on the topic.
- What is a "Power Seller
 ?"
- A "Power Seller" () eBay rating means that an eBay seller, such as Consider It Sold, has consistently sold a high volume of merchandise on a monthly basis and have 98% or better positive feedback. For more on eBay's Power Seller definition, visit eBay's help file on the topic.
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PRODUCT QUESTIONS
- What can I sell through Consider It Sold?
- The list of what can be sold through Consider It Sold would be too lengthy to even consider writing (or reading). It is easier to list what "cannot" be sold. eBay has gone to great lengths to supply an intensive list of what is "not" acceptable to sell. To find out the basics, review eBay's Restricted & Regulated Item List.
- Is there anything Consider It Sold won't sell?
- Do you sell cars and boats?
- Yes. Consider It Sold sells vehicles. Basically, if it has a license plate we can sell it.
- Do you sell real estate?
- No, not at this time. We're working to add this capability for our clients, so check back.
- Do you sell firearms?
- No. Heavy regulations regarding the sale and shipping of firearms makes it impossible for eBay to allow such sales. However, we "do" sell firearm accessories which include, but are not limited to:
- Holsters
- Scopes and mounts
- Parts (as deemed acceptable by eBay policies)
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BRINGING ITEMS INTO CONSIDER IT SOLD
- What are your store hours?
- We're open from 8:00AM to 6:00PM Monday through Friday and from 10:00AM to 4:00PM on Saturday. We're closed Sundays. More may be found on our Store Information page.
- What is your phone number?
- Can I contact you by e-mail?
- Where are you located and can I get directions?
- Consider It Soldis located at 3926 N. Academy Blvd., Colorado Springs, Colorado 80917. More may be found on our Store Information page.
- Will you come to my home (or wherever my items are) to help me decide on what is saleable?
- Yes, provided you are in the El Paso County area (for neighboring counties please call us at (719) 550-1191). Our fee for this service is $45 per hour. You can find out more about this by visiting the appropriate section on our Fees page.
- Will you come to my home (or wherever my items are) and pick up the items to be sold?
- Yes, provided you are in the El Paso County area (for neighboring counties please call us at (719) 550-1191). Our fee for this service is $45 per hour. You can find out more about this by visiting the appropriate section on our Fees page.
- Do you accept everything that's brought in or are there limitations?
- Our guidelines for what we accept are as follows:
- The items must be able to legally sold on eBay
- The items are expected to sell for at least $30 (either individually or as a group)
- I have a vehicle (car or boat) that I want to sell through Consider It Sold. Do you store the vehicle for me until it's sold?
- In most circumstances the owner retains possession of the vehicle until a successful auction has been completed.
- Can I see a sample contract?
- Will Consider It Sold buy my items directly?
- No.Consider It Sold is an eBay Trading Post. We offer the consumer an easy, effective means to list items for sale.
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PREPARING YOUR PRODUCT FOR SALE
- Do I pay for the research and preparations?
- No. That's part of the auction process.
- Do I pay for the pictures you take?
- No. That's part of the auction process.
- Why do you take pictures and make note of chips, scratches and other damage to my product?
- By making note of any imperfections in the product you're auctioning we better ensure that the bidders are thoroughly informed. This cuts down on product returns and gets you your money from a successful auction quicker.
- Are there any hidden fees?
- No. All fees are clearly outlined on our Fees page. We post this so that our customers know approximately what to expect for payment when their auctions complete.
- What is a "lot?"
- A "lot" is a collection of items grouped together in the hopes of getting a higher price.
- I have several items being sold through Consider It Sold and gave permission for some items to be grouped into lots. Who decides how to group my items for the best auction price?
- That would depend on the items brought in. The staff at Consider It Sold each have their own areas they specialize in. We rely on their expertise to decide on how products should be grouped.
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FEES
- Are there any up-front fees?
- Do you charge me if my auction doesn't sell?
- Not for our Basic Service. Consider It Sold is an experienced eBay seller and will write an ad description that will give your item the best chance of selling. Our vast eBay knowledge also gives us the discretion to know which items will definitely sell from those that might not. If we accept your item to sell on eBay, it will most likely sell. However, if for some reason your item does not sell we will return it to you at no charge if you have elected our FREE BASIC SERVICE. See Fee Schedule for premium service.
This question is answered in-depth on our Fees page.
- What is a "Reserve Fee" or "Starting Bid Fee" and why do you charge for this service?
- A reserve, or starting bid, fee means you (the customer) have set a minimum sale price. This means the item can "NOT" be sold for less. Consider It Sold includes this option with our Premium Service.
- Why do you charge to list vehicles?
- There is an eBay listing fee for vehicles.
- Do you accept personal checks, cashiers checks and money orders?
- For Premium Listing Fees or Vehicle Fees:
- Yes. However, no work on the item will begin until the check has cleared.
- For Purchases:
- We accept cashiers checks and money orders.
- Do you accept credit cards?
- Yes, we accept the following:
- What are your fees?
- For most products:
- 38% for auction sales $0.00 to $500.00, 29% above $500.00
(visit our Fees page for more information)
- For vehicles:
- 20% fee for vehicles sold under $2,000.00
- 15% fee for vehicles sold over $2,000.00
- 10$ fee for vehicles sold over $10,000.00
(visit our Fees page for more information)
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SELLING YOUR PRODUCT
- Why do you start most auctions at $9.99? Wouldn't it make more sense to start the bidding price higher?
- Consider It Sold is an experienced eBay seller and has sold thousands of items on eBay. In our experience, selecting a very low starting price with our Basic Service and no initial charge creates buyer frenzy or bidding war and usually results in a higher selling price. For instance, we start 2 identical digital cameras with the same item description on eBay. The first was started with an opening bid of $199 and the second was started with an opening bid of $0.99. Both items sold, however, the first camera sold for a total of $199 and had only one bid while the second camera sold for $283 and had 31 bids.
- What is a "Reserve?"
- A reserve is an amount that the product will not sell for less than.
- Should I have a reserve on my items? Wouldn't it ensure that I get what I want for my product?
- That would depend on the product. Consider It Sold is an experienced eBay seller and has sold thousands of items on eBay. In our experience, selecting a very low starting price with our Basic Service and no initial charge creates buyer frenzy or bidding war and usually results in a higher selling price. For instance, we start 2 identical digital cameras with the same item description on eBay. The first was started with an opening bid of $199 and the second was started with an opening bid of $0.99. Both items sold, however, the first camera sold for a total of $199 and had only one bid while the second camera sold for $283 and had 31 bids.
- Is there a way I can see how my auctions are doing?
- Yes. At the bottom of every page on this website is a "Clients: View Your Auctions" box. Simply put the letters "CIS" along with your Consider It Sold client number (such as CIS709) into the search box and press Enter. A new browser window will pop up and list your auctions.
- I have multiple auctions with Consider It Sold - is there a way I can see ALL of my auctions at once and see how they're doing?
- Yes. At the bottom of every page on this website is a "Clients: View Your Auctions" box. Simply put the letters "CIS" along with your Consider It Sold client number (such as CIS709) into the search box and press Enter. A new browser window will pop up and list your auctions. This listing will include all your auctions currently running.
- I tried to view my auctions and nothing happened. What's wrong?
- It's probably that you have your pop-up blocker running. Since the "Clients: View Your Auctions" tool opens a new window, pop-up blockers will stop this function from occuring.
To cure this problem, simply add Consider It Sold to the accepted sites for pop-ups. There are no pop-up ads, etc. to worry about through Consider It Sold. The only pop-ups are directly related to the site.
- I only see some of the items I brought into Consider It Sold listed in my auctions. Where are the rest?
- As our employees each have specialties regarding researching different items, it's common to have two, or even three people working on different aspects of a client's account. This means that different items may be ready for auction at different times (china may be ready before a piece of electronics, etc.).
If you don't see everything you brought in among your personal auction listings, simply check back in a day or two.
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AFTER YOUR AUCTION IS COMPLETED
- My auction finished and not for as much as I was hoping for. Can I auction it again and try for more?
- No. Once the auction is complete whatever the item sells for is the final price.
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PAYMENT
- How does the payment process work?
- Once the items are purchased at auction the following happens:
- The buyer pays for the product
- Once payment is received, Consider It Sold will professionally package the items and ship them according to the buyer's request at the time of purchase.
- When the product has arrived at their location and is found to be in the condition described, Consider It Sold will inform the accountant of a successful sale.
- The accountant will issue a check and mail it to the address on your Consider It Sold client contract.
- How long does it take to get my check?
- Typically around 30 days. Consider It Sold can't offer an "exact" time due to needing to research the product and once a successful auction ends, waiting for the buyer to pay.
- Does the check "have" to be mailed? Can't I just come by the store and pick it up?
- We're afraid not. Our accountant is at another location and mails the client checks from their location.
- Is there a way to speed up getting my money?
- We're afraid not. Consider It Sold is designed to offer clients a fast, effective way of taking advantage of the eBay process. We have streamlined the eBay process for the public and issue checks for successful auctions weekly. By offering weekly pay-outs, our clients recieve their money quickly.
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